CALL TO ORDER: 1-877-678-7455  |  Contact Us   |  Warranty   |  FAQ  | 
            

When was SmartSilk™ established?

SmartSilk™ has been in operation since 2007.

Where are the products made? 

The products are developed in Canada and manufactured in China.

Where can I find your products?

You can find SmartSilk™ products at Costco special events or at www.smartsilk.com.

Do you have sheets?

SmartSilk™ launched their BE(d) CHIC line of cotton/silk sheets, duvet covers, pillow shams and pillowcases in May 2013. They are available exclusively at www.smartsilk.com. 

What is the thread count of the cotton outer shell?

233 for the pillows and 240 for the duvets, duvet cover and pillow cases 

What is SmartSilk™ made of? 

The inner fill is made of all natural long stranded silk floss. The outer shell is made of an all-natural soft cotton finish. 

What type of silk is found in SmartSilk™ products? 

SmartSilk™ is made of Tussah silk. Tussah is grown in the wild. It is a very strong strand of silk and its’ temperature regulation and wicking properties increase with each wash.Unlike other silk, Smartsilk uses a no kill process in the harvesting of their silk.

How is SmartSilk™ bedding different from down and synthetic bedding?

There are ten advantages to SmartSilk™ that are not associated with down and synthetic bedding. The overall benefit is that SmartSilk™ protects both the person and the bed. The differentiating factors of SmartSilk™ bedding include:

  • Certified asthma and allergy friendly
  • A natural barrier to dust mites, allergens and pet dander
  • Chemical free
  • Natural moisture wicking properties
  • Resistant to mold and mildew
  • Made of breathable materials
  • No cold air pockets
  • Machine washable and dryable
  • Does not take on body odor
  • Naturally fire retardant

How can your comforter keep me warm all year round?

The SmartSilk™ comforter is filled with Tussah silk. This wild and strong silk has temperature regulation properties that keep your body comfortable all year long. Although the comforter may be light, it will keep you warm in the winter and cool in the summer.

How do your products wick away moisture?

Smartsilk™ is all natural and breathable, allowing air to circulate. This prevents moisture from building up, making it more absorbent than traditional bedding. SmartSilk™ products expel humidity into the air and wick away moisture naturally.

How do your products work as a barrier to dust mites and other allergens?

Dust mites thrive on humidity in your bedding and dry skin cells that flake off your skin. Smartsilk keeps your skin hydrated, reducing the amount of skin flaking and due to its breathability does not build up humidity.

How does Smartsilk work to create a barrier against dust mites?

Dust mites thrive on humidity in your bedding and dry skin cells that flake off your skin. Smartsilk keeps your skin hydrated, reducing the amount of skin flaking and due to its breathability does not build up humidity. 

Are SmartSilk™ products laboratory tested? 

In order to be certified asthma & allergy friendly™, SmartSilk™ was tested and approved by several labs. View more details directly on our website at www.smartsilk.com

How do I clean my SmartSilk™ products? 

When it’s time for a wash, SmartSilk™ products are scientifically tested and proven to be machine washable in cold water and dryable on low. Use the delicate cycle and detergent for delicate fabrics. SmartSilk™ bedding could be removed from the dryer while still slightly damp. The bedding will dry out very quickly because SmartSilk™ does not retain moisture. If placed in the sun, the silk will turn yellow. Do not use bleach or fabric softener. Oxyclean can be sprayed on prior to washing. The Asthma and Allergy Foundation of America recommends that you wash your SmartSilk™ products every 8 weeks, which is their protocol. Cold water wash is sufficient as the dust mites are not present. Since our products do not take on body odor, washing frequency can be tailored to your own personal preference.

What is your product warranty and do you have a return policy? 

All SmartSilk™ products come with our 60-day satisfaction money back guarantee. 

Our Costco road show schedule is continuously updated. For the most up to date list, please check online at www.smartsilk.com.

La version française est en dévelopement.

"Both Mom and I are enjoying our pillows very much! I enjoy the fact that no matter how much I bunch it up it always comes "back up" to its original form and support. Mom likes the fact that both her neck and shoulders now get support. She could have used a medium soft instead of a medium and so perhaps another time I will order the softer size for her."
"Some pillows feel so lifeless. The SmartSilk does not feel "stuffed" but actually ALIVE! :) Can you believe it but I am actually going to bed earlier just so that I can cuddle with the SmartSilk - helping my insomnia too."
"Merci for a very good product! Seems like your owners worked very hard."
"Hello Stacey, Via the phone, I purchased from you a queen duvet cover and also two queen pillow cases back on 3 May 2016. I have to say that I was a little apprehensive at first, but now I have to say how much I love them!!! Truly, I usually do not email regarding products, but these are exceptional. So unbelievably soft and comfortable. Thank you for persuading me to purchase that duvet cover. Simply wonderful." Best to you, Sylvia C